In 2007 the Marietta, Ga., Police Department took a close look at its calls-for-service numbers. Analyses from a study done that year indicated that the jurisdiction fit right in with the national average of service calls coming from alarms: 10 … Continue reading →
A phone call through a relay operator to the mayor’s office gets hung up on without a deaf citizen even being able to identify himself. He calls back four times with the same result. Frustrated, he gets in his car … Continue reading →
Government is turning into a business enterprise. It’s evident in the way we handle money and the way we recruit staff. It’s also becoming evident in the way some entities hire special staff to handle customer service. “The whole point … Continue reading →
