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Home→Tags calls

Tag Archives: calls

Alarm issues: retain response, add revenue

The Municipal Posted on February 26, 2014 by Jodi MarlinFebruary 18, 2014
While there's really no reason to quit responding to security alarm calls, with 85 percent of residence alarms per year being false addressing the issue is worth a department's time. (Shutterstock photo)

In 2007 the Marietta, Ga., Police Department took a close look at its calls-for-service numbers. Analyses from a study done that year indicated that the jurisdiction fit right in with the national average of service calls coming from alarms: 10 … Continue reading →

Posted in Police | Tagged alarm, alarms, calls, false, ordinance, percent, response, security | Leave a reply

Community communications for all

The Municipal Posted on January 23, 2014 by Barb SieminskiJanuary 30, 2014
Dhrupal Patel, left, signs on the VRS screen with Mike Helms, director of Programs and Outreach at Bridges, a hearing-impaired assistance organization in Tennessee. (Photo provided)

A phone call through a relay operator to the mayor’s office gets hung up on without a deaf citizen even being able to identify himself. He calls back four times with the same result. Frustrated, he gets in his car … Continue reading →

Posted in Fire Fighters, Police | Tagged 911, calls, deaf, hearing, number, people, person, relay | 1 Reply

Cities get creative to cope with service calls

The Municipal Posted on May 4, 2013 by Dani MolnarApril 30, 2013
Citizens know who to call for a pothole, trash pileup and lighting problems, but often times, they aren’t sure who to call about things like graffiti or broken windows.

Government is turning into a business enterprise. It’s evident in the way we handle money and the way we recruit staff. It’s also becoming evident in the way some entities hire special staff to handle customer service. “The whole point … Continue reading →

Posted in City / Town Management | Tagged 311, 911, application, calls, cities, different | Leave a reply

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